Frequently Asked Questions
Why should I consider using a professional pet sitter?
What are your office hours? When do you answer phone
calls?
Are
there different rates on Holidays?
Do
you charge extra for more than one animal?
How
do I make reservations?
Do you accept credit cards?
What if I have to cancel a visit?
Most pets adjust better to their owner's absence
and experience less anxiety and stress when they can remain in
their home environment. A professional pet sitter makes this
possible by making daily visits to your home. In addition to
meals, exercise, playtime and cleaning litter boxes and cages, pet
sitters also administer medications, walk dogs and perform other
pet care duties. That's why in-home pet care is the
"pet-preferred" vacation and travel care method. It provides
peace of mind for everyone involved!
Pet sitters also provide vital home care services
such as mail/newspaper pick up, plant care and watering, rotating
lights and opening/closing blinds to make your house look lived
in.
A professional pet sitter will be bonded, insured,
and follow a professional pet sitting organization's quality
standards.
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Since I personally handle most services, I do not
have specific "office" hours. However, my business phone is
a cell phone and I carry it with me during the day. I am
typically available for calls between 8:00 a.m. and 7:00 p.m. every day.
I usually try to answer my phone, but some times I
am with a client or busy tending to a pet and cannot answer.
If I don't answer just leave a message and I will return your call
as soon as possible.
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Yes, there is a $5.00 per visit surcharge on the
holidays listed below. Most kennels charge a higher daily
rate for several days before and after major holidays.
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Base rates generally cover up to three pets for
full service and two pets for express service. However,
everyone's situation is different and my fees are based on your
location and the amount of work that needs to be done
per visit. Exact fees will be established when the care plan
is finalized during the initial consultation visit.
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How
do I make reservations?
If this is the first time you will use my
services, e-mail or call
817-308-1884 and I will schedule a free initial
consultation visit for me to meet you and your pet and to get
detailed information about caring for them. If you choose to
use my service, you can make a reservation at the consultation
meeting. I will ask that you sign a service agreement and collect
a key at that time.
If you have previously used my service, you can
make a reservation by calling 817-308-1884, sending an
e-mail, or online with
the Reservation Request Form. If you are a
ready-key customer, I will already have your key. If not, we
will need to make arrangements for me to get your key and there
will be a fee for key pickup.
Reservations should be made at least one week in
advance, and earlier for holidays. New clients should plan
on making an appointment two weeks in advance if possible.
However, I will try to make accommodations to provide service in
the event of an emergency situation.
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Do you accept credit cards?
I accept credit cards online through PayPal.
To pay with a credit card with PayPal, click on
the PayPal logo above and you will be directed to my PayPal
payment page. Even if you have never used PayPal before,
it's easy to get started and there is no cost for you to sign up
or make a payment.
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What if I have to cancel a visit or
return home early?
Please notify me as soon as possible if you have
to cancel a visit. Except for holidays, there is no charge for visits canceled 24
hours prior to the scheduled visit. You will be charged for
any visits canceled with less than 24 hours notice. This
also applies to early returns. You will be charged for any
visits scheduled within 24 hours of notice of your early return.
Because I get more requests for service during
holiday periods than I can take on, I have to turn down some
requests for service so cancellations result in a loss of
business. Cancellations for reservations that include a
holiday must be made 2 weeks in advance to avoid a cancellation
fee. Holiday period cancellations made between 1 and 2 weeks
in advance will require payment of 50% of the scheduled visits.
Notice of less than 1 week require payment for all scheduled
visits.
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